83247 Old Highway, Islamorada, FL 33036
305-664-8808
Info@KeysHolidayRentals.com
POLICIES AND INFORMATION
RESERVATIONS: Our homes and condos are available for rental on a weekly or monthly basis. Reservations made more than six months prior to arrival require a 25% non-refundable deposit of the total rental amount stated. An additional 25% is due six months prior to arrival. New reservations made six months or less prior to arrival require a non-refundable deposit of 50%. The remaining balance is due 30 days prior to arrival. If you are reserving a property within 30 days of the arrival date, the total reservation amount is due.
CHECK-IN: AFTER 3:00 p.m. Many of our properties have electronic locks and your entry code will not activate until 3:00 p.m. Please plan your travel accordingly.
CHECK-OUT: BEFORE 10:00 a.m. If the property is not vacated by 10:00 AM and the housekeeping staff has arrived, a $100 Holdover Fee will be charged to the guest. Additional Holdover Fees will be charged every hour until the guest departs.
EARLY CHECK-IN: Check-in is after 3:00 PM. Please do not request an Early Check-In during our high season as housekeeping needs all of the turnaround time to prepare the property for the next guest. Please do not plan an Early Check-In. While we do our best to accommodate requests for Early Check-Ins, be advised that an Early Check-In is at the discretion of our housekeeping department and is only possible if the rental property you are renting is prepared for arrival and approved in advance by our staff. A limited number of 12:00 pm Check-Ins are offered for those rental guests with special arrival needs and MUST be requested at least 7 days prior to arrival. The fee for this special option is $125, plus tax. Please keep in mind that an Early Check-In cannot be guaranteed due to situations that may arise (maintenance, extra cleaning, etc.) that are beyond our control. While we will make every effort to honor your request, it may not always be possible. The Early Check-In fee will be refunded if an uncontrollable circumstance occurs.
LATE CHECK-OUT: Check-Out is before 10:00 AM. Please do not plan on a Late Check-Out. No Late Check-Outs are permitted during June and July. During other times, a limited number of 12:00 Late Check-Outs are offered for rental guests with special departure needs and MUST be requested at least 7 days prior to arrival. The fee for this special option is $125, plus tax. Otherwise, a Holdover Fee will be assessed. If the property is not vacated and the cleaning crew has arrived, a $100 Holdover Fee will be assessed. Hourly Holdover Fees will continue to be assessed until the guest departs.
PAYMENTS: We accept bank checks, Visa, MasterCard, Discover and American Express. Personal checks are accepted up to 30 days prior to your arrival date.
ADDITIONAL COSTS: Published rental rates do not include 12.5% state/local taxes or optional Travel Insurance.
ITEMS TO BRING: Some things you will need to bring are staple kitchen items: salt, pepper, etc., wraps, paper products, soap, laundry and dish detergent. A “starter supply” of soap, shampoo, conditioner, bath tissue, dishwasher detergent, paper towels and trash bags are provided for your convenience.
COMING SOON! LINEN SERVICE: All reservations will include sheets, bath towels, beach towels hand towels, washcloths, dishtowels and bathmats. Your beds will be made and towels set out in the bedrooms. Crib sheets are not supplied. Linen packages are not included for stays of 180 days or more. For these longer stays, linen packages may be purchased.
TRAVEL INSURANCE: We include Travel Insurance with every reservation quote. If you do not wish to accept the Travel Insurance, please mark the Rental Agreement where indicated. We want you to experience all the joy and excitement of your planned and much anticipated vacation. However, we know that unexpected events: illness…medical emergencies…delayed flights…hurricanes and severe weather can occur when you least expect them. These unfortunate events may cause you to cancel or interrupt your trip, forcing you to lose your vacation investment and incur unexpected expenses. Remember, when you cancel the travel insurance, you are cancelling it for your entire group. Can you afford to lose the non-refundable cost of your trip if something unexpected happens? Your vacation investment is protected when you buy Travel Protection, which covers you for trip cancellation, delay, and interruption. We highly recommend that you purchase this protection to safeguard against the unexpected. For more information visit this website: https://www.trippreserver.com/. Coverage Questions? Call 866-889-7409.
MANDATORY EVACUATIONS: Late summer and fall is hurricane season. Having a storm threaten your vacation is a possibility. In the event government officials order a mandatory evacuation of the area, due to natural disasters including but not limited to, hurricanes, floods, tornadoes or pandemic, guests must vacate the premises immediately. Unless Travel Insurance has been purchased, there will be no reimbursement for a mandatory evacuation.
FURNISHINGS/EQUIPMENT: Our rental homes have been decorated and equipped to satisfy the particular tastes and desires of the homeowners. Most properties are furnished with central heat and air, washer/dryer, dishwasher, TV and a fully equipped kitchen. The furnishings are not to be moved or rearranged and are subject to change without notice.
ELEVATORS: If your private home has an elevator, they should only be used on check-in and check-out days for unloading and loading, or for the use of the elderly or disabled. Under no circumstances should unsupervised children be allowed in an elevator. If your rental property has an elevator, an Elevator Disclosure and Release is part of this agreement. NOTE: Although many of our homes have elevators, sizes and capacities vary. Our vacation properties, being private homes, are not represented as American Disabilities Act compliant.
BUSINESS SERVICES: Our guests may print documents, send and receive faxes, have photocopies made and access our wireless internet free of charge. When receiving faxes, make sure the sender notes your name and property name on the transmittal sheet.
ITEMS LEFT IN HOME: Upon request, we will attempt to locate an item and return it to you. Handling and postage charges will be billed by a third party. Items left in our properties and not claimed after thirty days are donated to a local charity.
RESTRICTIONS:
a. Minimum Age to rent a property is 25.
b. No repairs, cleaning, washing or maintenance to any vehicle shall be carried out on the rental property.
c. Public walkways are clearly marked. Do not trespass through private property.
RESERVATIONS FOR NEXT YEAR: The guest may reserve the same home for next year by leaving a 25% non-refundable deposit for a confirmed reservation during his or her current stay. The guest must reserve next year’s stay prior to check-out.
RENTAL AGREEMENT
In consideration of the rent paid and the promises and conditions agreed to by Guest, the Owner of the Premises (“Owner”) described herein, hereby rents to Guest through Keys Holiday Rentals, its successors and/or assigns, as Owner’s authorized Agent (“Agent”), said Premises to be used during the rental term as a vacation residence and for no other purpose.
1. Guest certifies that he or she has reviewed and agrees to the Keys Holiday Rentals Policies and Information which are a part of this Agreement.
2. Guest agrees to limit occupancy to the maximum number of persons stated in the property description. The only exception is an infant in a crib. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy limits. Extra rollaway beds or sleeping bags are not allowed. We reserve the right to cancel any reservation made under false pretenses, for groups exceeding the occupancy of the house or other illegal purposes.
3. Guest agrees to keep and maintain the premises in good condition at all times. A Departure Clean is provided. However, failure to adhere to the following will result in additional charges. Guests’ credit cards are held on file for this purpose. Premises will be left in neat order with the garbage placed in outside containers, kitchen is to be cleared of trash and food, refrigerator emptied, dishes cleaned, carpet and floors to be cleared of excess food, debris and sand, all doors and windows locked and any physical keys returned to the Rental Office before check-out time.
4. Guest agrees to interim housekeeping services for stays longer than thirty (30) days). Required interim cleanings will take place at two (2) week intervals.
5. Guest agrees to use due care during their occupancy of the Premises. However, we understand that no matter how careful you are, accidents happen. We do not feel you should be responsible for small accidental damage that occurs during your stay that you report immediately. We refer to this as Accident Forgiveness. Therefore, you will not be required to pay for accidental damage to the Premises, or personal property of the homeowner contained within the Premises, up to an aggregate limit of $1000. Damages exceeding this limit will be the responsibility of the guest. Guests’ credit cards are held on file for this purpose. However, guests are fully liable for damage due to the following: (a) intentional, willful, reckless, or malicious acts of guest or others on the Premises during the tenancy; (b) damage by pets; (c) theft from the premises of either the owner’s property or property belonging to guest; (d) gross negligence of guest or intentional misuse of furnishings, appliances, equipment or other amenities provided with the Premises; (e) damage caused while under the influence of alcohol or drugs; (f) damage to real property resulting from operation of any vehicle by guest; (g) damages related to smoking (all our properties are “Non Smoking”). Accident Forgiveness, as well as exclusions contained herein, provided to guest shall extend to all members of guest’s party and guests thereof. To qualify for accident forgiveness, all damages must be reported to the rental office immediately.
6. Guests agree to abide by all house rules, homeowner association rules, and state and local laws. This includes quiet hours which are from 10:00 PM to 8:00 AM every day.
7. No rental reduction will be made if appliances or equipment malfunction, though repairs will be made as quickly as possible. Also, no refunds will be given due to power blackouts or water shortages.
8. Guest agrees to allow Agent, or representatives of Agent, to enter Premises at reasonable hours for the purpose of making inspections, obtaining estimates, making repairs or any other legitimate purpose. If Premises is listed for sale, Guest agrees to allow Agent to enter Premises at reasonable hours with a 24-hour notice, for the purpose of showing Premises to a prospective buyer.
9. Guest agrees that if the Premises are made unavailable due to circumstances beyond Agent’s control, including but not limited to damage, or change of ownership, Agent shall make its best efforts to make available substitute accommodations. If no suitable substitute can be located, all deposits and payments shall be refunded. Agent’s liability shall be limited to a full refund of any and all deposits and payments.
10. Guest agrees that any locked closets or rooms within the Premises are reserved for Owner’s storage and are not included in the rental. They are not to be entered or damaged.
11. Guest agrees that no long-distance calls will be charged to the Owner’s telephone. If such calls are made, Guest shall pay the cost of the calls plus an additional administrative fee of $25. Local calls are free of charge. Long distance calls should be charged to a credit card or be made collect.
12. Guest agrees that all deposits and payments shall be placed in an interest-bearing account, with interest accruing to Keys Holiday Rentals.
13. Guest agrees if the scheduled payment has not been provided by the due date and the guest’s credit card is on file, the amount due may be automatically processed on the due date without further authorization or notification.
14. Guest agrees to comply fully at all times with all rules and regulations imposed by Owner and posted within the Premises. Guest further agrees:
a. Select properties are designated “Pet Friendly” with additional fee’s associated with bringing your pet. If a pet is discovered ON a property not designated as a pet friendly property, the rental will be terminated immediately, no refund will be given and there will be a MINIMUM charge of $500 for carpet cleaning and flea control. The tenant is responsible for any and all pet damages. Penalty costs will increase to current market costs if the owners have family members with allergies. Removing allergens from a property involves significantly more time, effort, equipment and supplies. The costs of these additional efforts are the responsibility of the guest.
b. Not to use rental premises for house parties. (A house party can be defined as, but is not limited to, a group consisting predominantly of unrelated persons under the age of 25 years, whether chaperoned or not.) Should a house party occupy a rental home, the rental will terminate immediately without a refund. The person making the reservation shall be held liable for any damage to the property, its’ contents or surroundings.
c. Not to use portable grills on porches, balconies, pool deck, in garages or on the beach. Grill only in open grassy or paved areas away from any building or as provided for under any specific villa or home regulations.
d. Not to discharge firearms or use fireworks at any time.
e. Not to cause a nuisance of any kind, cause excessive noise, or display unseemly behavior. Agent reserves the right, on Owner’s behalf, to terminate any rental immediately without refund for violation of any of the above restrictions or for default of any other provisions of this Rental Agreement.
15. Guest, at his or her own cost and expense, agrees to indemnify, defend and hold Owner and Agent harmless against any and all claims, demands, obligations, actions, causes of action, damages, costs and expenses, arising out of or in connection with the use and occupancy of the Premises by Guest, his family, invitees and guests, including without limitation, attorney fees and litigation expenses. Agent shall not be responsible or liable for the performance of Owner’s duties and obligations under this Rental Agreement or for any other act or omission of Owner with respect to the Premises or otherwise.
16. No refunds, discounts or transfers will be made for noise, obstruction of view or any other nuisance caused by construction activity. We realize construction noise can be bothersome. We cannot predict when or where construction will occur, nor does Keys Holiday Rentals have authority to halt or interfere with construction activity. We will attempt to contact the contractor concerning noise, but cannot guarantee the contractor’s cooperation.
17. This Rental Agreement shall be governed by and construed in accordance with the Laws of the State of Florida, including, without limitation, the Florida Residential Landlord and Tenant Act (the Act). All terms used herein shall have the same meaning as when used in the Act. If any provision of this rental Agreement is deemed invalid or unenforceable for any reason, it shall not impair the operation or validity of any other provision contained herein.
18. This Rental Agreement shall be binding upon the parties and their respective heirs, representatives, successors and assigns. If any part of this Rental Agreement is not understood by Guest, further advice should be sought.
19. No boats, motor homes, trailers, commercial vehicles or motorcycles shall be permitted on the premises without prior written approval. No more than 2 cars are allowed at condominiums and not more than 2 cars at houses without prior written approval.
20. BOATS, DOCKS, DAVITS AND BOAT LIFTS
Most of our rental properties have boat dockage – a slip, a dock, or a place to tie up your boat. In most cases, there are no additional charges. Some have lifts and davits that the owners are willing to permit guest use. In the case of boat lifts, the lift will be inspected prior to guest’s first use and following guest departure. If bunks need to be adjusted for guests’ boat, guest will be responsible for all charges incurred. There is a roundtrip charge so that the bunks are returned to the owner’s settings upon guest departure. A copy of the current boat registration and a copy of current boat liability insurance must be provided prior to arrival. The minimum for liability insurance at most properties is $100,000. Some condo associations require $300,000 or slightly more. If this information is not on file in our office at the time of your arrival, you will not be permitted to dock your boat at the property. No exceptions. Guests bringing a boat are required to sign a Waterfront Addendum which will be attached to and become part of the rental agreement.
21. CONDOMINIUMS – RULES AND REGULATIONS; FEES AND APPLICATIONS
Many condominiums have an application that all residents must complete prior to arrival. Most charge a fee for the application process. This is in addition to any fees charged by Keys Holiday Rentals. The fee will be collected by Keys Holiday Rentals and paid to the condo association. Guests agree to abide by the Rules and Regulations of the condominium complex in which they are renting. A copy of the Rules and Regulations will be given to the guest prior to arrival.
22. CONDO COMPLEX OFFICE
Keys Holiday Rentals is the rental agent of condo units (not the condo complex office). Guests should NOT CONTACT the condo office should a problem arise inside the unit. Contact Keys Holiday Rentals at 305-664-8808 for assistance.
23. SWIMMING POOL DISCLOSURE AND RELEASE
This Swimming Pool Disclosure and Release is entered into to be effective as of the date of the Rental Agreement by and between the Guest, Keys Holiday Rentals and the Owner. If the pool is to be heated, an average temperature of 85 degrees will be reached. Peace Vacations requires a 72-hour notification and payment for heating prior to Guest’s arrival to ensure pool is heated to the correct temperature.
a. Guest has agreed to rent the property identified in the Rental Agreement (the Premises) from the Owner using the services of Keys Holiday Rentals for the period identified in the Rental Agreement herein as the Lease Term.
b. Guest acknowledges that the Property has an in-ground swimming pool as part of the Premises which pool is available for use for the enjoyment of the Guest during the Lease Term.
c. Guest agrees and acknowledges that the swimming pool is an inherently dangerous and risky amenity provided with the Property, but Guest has voluntarily and willingly rented the Property knowing of the existence of the pool and the inherent risks associated thereby.
d. Guest acknowledges and agrees that neither Keys Holiday Rentals nor Owner will provide any lifesaving equipment, lifeguard services or other types of associated equipment other than that which is present on the site as of the date of the rental.
e. Guest hereby forever releases, discharges and indemnifies Keys Holiday Rentals and Owner for any and all loss, damage, injuries or harm (including attorney’s fees) for any loss or damage arising out of or related to the use and/or enjoyment of the pool and its surrounding deck areas and amenities.
f. This is an absolute and complete release and discharge and shall be binding upon Guest, his/her guests, invitees, agents, employees and Co-Guest.
24. ELEVATOR DISCLOSURE AND RELEASE (For our Private Homes with Elevators)
Keys Holiday Rentals urges guests to exercise extreme caution with residential elevators. Children are not to play in or around the elevator or use the elevator without being accompanied by Guest or his/her designee. All doors should be kept locked when elevator is not in use.
a. Guest agrees that use of the elevator is at Guest’s own risk.
b. Guest agrees that children will not be allowed in or around the elevator unless accompanied by Guest or Guest’s designee.
c. Guest agrees that Owner and Peace Vacations are not liable for any accident or injury that may occur from use of the elevator by Guest, Guest’s family, guests of guest and invitees.
ELEVATOR OPERATION
Residential elevators can seem tricky to operate for those not familiar with them. These are general rules of operation for most residential elevators. Follow the instructions listed for individual elevators.
a. Unlock deadbolts and/or door locks on all levels. Keys are available in the rental office. Close all doors and elevator gate.
b. Call elevator from exterior panel. All doors to the elevator shaft and the folding gate must be completely closed for the elevator to operate.
c. Load elevator; close gate and door. Operate per the instructions on the interior panel. Some elevators have interior key panels; if so, the key must be turned to the right and in a horizontal position.
d. Close gate and re-lock doors after use.
The elevator is provided for loading and unloading, or for the disabled, elderly or those otherwise unable to use the stairs. Peace Vacations advises extreme caution with regard to access and usage of elevators. The elevator should not be used indiscriminately. Under no circumstances should children be allowed in the elevator unless accompanied by an adult. Keep the doors locked at all times when the elevator is not in use.
ELEVATOR OPERATIONS in KEYLESS ENTRY HOMES
If your home is equipped with a keyless entry system, the following instructions will assist you in the use of the elevator.
Once you gain entrance to the home Premises, go to the main level, usually the second floor, and call the elevator to your location. Next, enter the elevator and ride it to the ground floor. To exit, unlock door from inside the elevator and open the door.
25. All of our properties are NON-SMOKING. A $500.00 fee will be charged for violations of this policy and billed to the credit card on file.
26. Electronic Signature: Guest agrees and verifies that for the purpose of this vacation rental agreement, that the Guest’s electronic signature shall serve as the guest’s unique signature and to be bound by same and in the same manner as if the Guest had otherwise ordinarily executed the document. This Agreement, together with the attachments referenced herein and attached hereto, constitutes the entire agreement between the parties relating to the subject matter hereof, and supersedes all prior written or oral negotiations, representations, or agreements. No modifications of this Agreement shall be binding on either party unless it is in writing signed by both parties. Each section, subsection or paragraph of this Agreement shall be deemed severable and if for any reason any portion of this Agreement is unenforceable, invalid or contrary to any existing or future law, such un-enforceability or invalidity shall not affect the applicability or validity of any other portions of this Agreement. For all purposes, hereunder, facsimile or electronic signatures shall be deemed to be originals and such signatures shall be given the same effect as would an original signature.
THE PARTIES ACKNOWLEDGE THAT THEY HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS, INCLUDING THE CANCELLATION POLICY.
27. Any cancellation on the part of the Guest will results in the forfeiture of any and all deposits or payments, which will be retained by the Agent and Owner as liquidated damages, unless the Guest has purchased Vacation Travel Protection and qualifies under such program. Only if the property is re-rented for the same rental term, at the same rate, will the full rental deposit be refunded, less an administrative charge of $375 plus 3.3% of the total reservation amount. Guest may not sublet or assign this Rental Agreement without the express written consent of Agent. Transfers to another unit are considered cancellations. Guests reserving accommodations enter into an agreement (with Keys Holiday Rentals as agent) with a particular property Owner, for a particular property. Transfers are allowed only if the property is re-rented for the same rental term, at the same rate, before the deposit will be transferred to the new reservation.
28. TRAVEL PROTECTION: If you do not wish to accept Travel Protection, please mark where indicated on the website. We want you to experience all the joy and excitement of your planned and much anticipated vacation. However, we know that unexpected events: illness…medical emergencies…delayed flights…hurricanes and severe weather can occur when you least expect them. These unfortunate events may cause you to cancel or interrupt your trip, forcing you to lose your vacation investment and incur unexpected expenses. Remember, when you cancel the travel insurance, you are cancelling it for your entire group. Can you afford to lose the non-refundable cost of your trip if something unexpected happened? Your vacation investment is protected when you buy Travel Protection, which covers you for trip cancellation, delay, and interruption. We highly recommend that you purchase this protection to safeguard against the unexpected. If you accepted the travel insurance, your policy includes a 10 Day free trial.
29. BOAT DOCKAGE: If the Premise has dockage, a separate WATERFRONT PROPERTY ADDENDUM TO RENTAL AGREEMENT will have to be submitted. Please contact our offices for the proper documentation.
Any alterations to this Agreement shall be unenforceable, unless initialed by both Guest and Agent.
PET ADDENDUM
If the Premises is a pet friendly property and appropriate fees have been paid, consent is hereby granted to Guest(s) to keep the described pet(s) on the rental property, provided the below listed conditions are abided by:
1. ONLY PET(S) SPECIFICALLY LISTED ON THIS AGREEMENT ARE ALLOWED AND SUCH PET(S) MUST BE PRE APPROVED PRIOR TO BRINGING PET ON THE PREMISES.
2. Pet(s) must be kept on a leash at all times while it is outside of the premises. PETS ARE NOT ALLOWED TO RUN LOOSE AT ANY TIME. Guest(s) agrees to fully indemnify the Landlord, owner or agent for any damages arising out of injury to another person or to another pet by the pet(s). Pet(s) must not be tied or kept outside door, in the hallways or on the balcony or lanais, if applicable.
3. Guest(s) may be assigned a designated area to walk pet and Guest(s) must walk pets in that area only. Guest(s) are responsible for immediately cleaning up after pet(s) and must do so.
4. Guest(s) will be responsible for FULL replacement and/or repair cost of carpet, walls, blinds, flooring or any other items damaged in any way by pet(s). Guest(s) also will be responsible for the full cost of any exterminating that may be required because of pet(s).
Guest(s) agree that approval or denial of all pets(s) is at the sole discretion of owner or agent. Landlord, owner or agent reserves the right to withdraw consent by giving the Guest(s) 2 days’ written notice to remove pet(s) from the premises due to noise, barking, disturbances, damage, threatening behavior towards other people or employees of owner or agent. In the event the pet(s) are not removed after notice, Guest(s) will be subject to eviction. Guest(s) agrees that keeping a pet on the premises is a revocable privilege and not a right.